Our Commitment to Your Privacy

At Family Kneads, we believe in honesty, transparency, and building trust with our community—just like we do with every loaf of bread we bake. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place orders, or interact with us online.

Effective Date: April 2026

We collect the information you provide to us directly, as well as information automatically gathered when you use our website.

• Name and Contact Information — When you place an order, sign up for our newsletter, or contact us, we collect your name, email address, phone number, and delivery address.
• Order Details — We keep records of the products you order, quantities, preferences, and special requests to ensure we bake exactly what you're craving.
• Payment Information — All payment processing is handled securely through Square. We do not store your full credit card numbers on our systems. We only retain necessary transaction records for order fulfillment and accounting purposes.
• Communications — When you email us, leave reviews, or send messages through our contact forms, we keep those communications to help provide you with excellent service.

• Website Usage Data — We collect information about how you interact with our website, including pages visited, time spent on site, and device/browser information. This helps us improve your experience.
• Cookies — We use cookies and similar technologies to remember your preferences, keep your shopping cart contents, and understand website traffic patterns.

We use your information to provide you with the best possible bakery experience. Specifically, we use your data to:

• Process and fulfill your orders
• Communicate with you about your orders, pickup times, and delivery details
• Send you occasional updates about new products, seasonal specials, and bakery news (only if you've opted in)
• Improve our website and customer service
• Comply with legal obligations and food safety regulations
• Prevent fraud and protect our business

We never sell your personal information to third parties.

We respect your privacy and limit how we share your information. We only share data when necessary:

• Service Providers — We work with trusted partners like Square (payment processing), website hosting providers, and email delivery services who help us run our business. These providers only access information necessary to perform their services.
• Legal Requirements — We may disclose information if required by law, court order, or governmental regulation, or if necessary to protect our rights, property, or safety.
• Business Transfers — If Family Kneads were ever acquired or merged, customer information would be transferred as part of that transaction, subject to the same privacy commitments.

We do not share your information with third parties for their own marketing purposes.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

• Secure, encrypted connections (SSL/TLS) for all website interactions
• Industry-standard payment processing through Square, which is PCI DSS compliant
• Limited access to personal information—only authorized team members who need it to fulfill orders can access customer data
• Regular security reviews and updates to our systems

While we work hard to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Depending on your location, you may have certain rights regarding your personal information:

• Access — You can request a copy of the personal information we hold about you.
• Correction — You can update or correct inaccurate information through your account or by contacting us.
• Deletion — You can request that we delete your personal information, subject to legal and accounting requirements that may require us to retain certain records.
• Opt-Out — You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
• Do Not Track — Our website does not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, please contact us using the information at the bottom of this page.

Cookies are small text files stored on your device that help websites function properly and remember your preferences. We use cookies to:

• Keep items in your shopping cart
• Remember your preferences and settings
• Understand how visitors use our website so we can improve it
• Provide a smooth, personalized experience

You can manage or disable cookies through your browser settings, though this may affect certain website features.

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.